{"id":5082,"date":"2025-07-19T07:49:25","date_gmt":"2025-07-19T07:49:25","guid":{"rendered":"https:\/\/www.albergodellaposta.it\/privacy-policy\/"},"modified":"2026-01-15T09:41:14","modified_gmt":"2026-01-15T09:41:14","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.albergodellaposta.it\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Data Controller<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Albergo \u201cDella Posta\u201d<br>Via Agostino Fausti, 29<br>00062 Bracciano (RM)<br>Email:&nbsp;<a href=\"mailto:info@albergodellapostabracciano.it\">info@albergodellapostabracciano.it<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legal basis for processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We process your personal data based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contract performance<\/strong>: To provide accommodation services<\/li>\n\n\n\n<li><strong>Legitimate interest<\/strong>: For business operations and customer service<\/li>\n\n\n\n<li><strong>Legal obligation<\/strong>: To comply with tax, safety, and hospitality regulations<\/li>\n\n\n\n<li><strong>Your consent<\/strong>: For marketing communications and optional services<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What information we collect<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Guest information<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personal details<\/strong>: Name, surname, date of birth, nationality<\/li>\n\n\n\n<li><strong>Contact information<\/strong>: Email, phone number, postal address<\/li>\n\n\n\n<li><strong>Identity documents<\/strong>: Passport or ID card details (legal requirement)<\/li>\n\n\n\n<li><strong>Payment information<\/strong>: Credit card details (processed securely)<\/li>\n\n\n\n<li><strong>Stay preferences<\/strong>: Room type, special requests, dietary requirements<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Website visitors<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical data<\/strong>: IP address, browser type, device information<\/li>\n\n\n\n<li><strong>Usage data<\/strong>: Pages visited, time spent, interaction patterns<\/li>\n\n\n\n<li><strong>Communication records<\/strong>: Emails, chat messages, phone calls<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How we use your information<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Accommodation services<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process reservations and check-in\/check-out procedures<\/li>\n\n\n\n<li>Provide room services and guest assistance<\/li>\n\n\n\n<li>Handle payments and billing<\/li>\n\n\n\n<li>Comply with Italian hospitality regulations and tax requirements<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Customer service<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to inquiries and requests<\/li>\n\n\n\n<li>Provide tourist information and concierge services<\/li>\n\n\n\n<li>Handle complaints and feedback<\/li>\n\n\n\n<li>Improve our services and facilities<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Marketing (with consent)<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send newsletters about special offers and events<\/li>\n\n\n\n<li>Share information about local attractions and dining<\/li>\n\n\n\n<li>Promote our heritage and cultural activities<\/li>\n\n\n\n<li>Social media engagement<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Who we share information with<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Legal requirements<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Italian authorities<\/strong>: Police questura for guest registration (legal obligation)<\/li>\n\n\n\n<li><strong>Tax authorities<\/strong>: For fiscal compliance<\/li>\n\n\n\n<li><strong>Health authorities<\/strong>: If required for public health measures<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Service providers<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment processors<\/strong>: For secure transaction processing<\/li>\n\n\n\n<li><strong>Booking platforms<\/strong>: Booking.com, Expedia (with your consent)<\/li>\n\n\n\n<li><strong>Email services<\/strong>: For newsletter and communication delivery<\/li>\n\n\n\n<li><strong>IT support<\/strong>: For website maintenance and security<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Business partners<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tour operators<\/strong>: For excursion bookings (with your consent)<\/li>\n\n\n\n<li><strong>Restaurant partners<\/strong>: For dining reservations<\/li>\n\n\n\n<li><strong>Transportation services<\/strong>: For transfer arrangements<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">International transfers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some of our service providers may be located outside the EU. We ensure adequate protection through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Adequacy decisions<\/strong>: Countries approved by the European Commission<\/li>\n\n\n\n<li><strong>Standard contractual clauses<\/strong>: EU-approved data transfer agreements<\/li>\n\n\n\n<li><strong>Binding corporate rules<\/strong>: For multinational service providers<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Data retention<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We retain your personal data for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Guest records<\/strong>: 5 years (Italian hospitality law requirement)<\/li>\n\n\n\n<li><strong>Payment data<\/strong>: 10 years (tax law requirement)<\/li>\n\n\n\n<li><strong>Marketing data<\/strong>: Until you withdraw consent<\/li>\n\n\n\n<li><strong>Website analytics<\/strong>: 26 months<\/li>\n\n\n\n<li><strong>Security footage<\/strong>: 30 days (if applicable)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Your rights under GDPR<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Access and portability<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request a copy<\/strong>\u00a0of all personal data we hold about you<\/li>\n\n\n\n<li><strong>Receive data<\/strong>\u00a0in a structured, machine-readable format<\/li>\n\n\n\n<li><strong>Transfer data<\/strong>\u00a0to another service provider<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Correction and deletion<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Correct inaccurate<\/strong>\u00a0or incomplete information<\/li>\n\n\n\n<li><strong>Request deletion<\/strong>\u00a0of your data (right to be forgotten)<\/li>\n\n\n\n<li><strong>Object to processing<\/strong>\u00a0for marketing purposes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Restriction and objection<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limit how we use<\/strong>\u00a0your data in certain circumstances<\/li>\n\n\n\n<li><strong>Object to automated decision-making<\/strong>\u00a0or profiling<\/li>\n\n\n\n<li><strong>Withdraw consent<\/strong>\u00a0at any time for optional processing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">How to exercise your rights<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email us<\/strong>:\u00a0<a href=\"mailto:info@maisondegas.it\">info@maisondegas.it<\/a><\/li>\n\n\n\n<li><strong>Call us<\/strong>: +39.081.0608252<\/li>\n\n\n\n<li><strong>Write to us<\/strong>: Maison Degas, Calata Trinit\u00e0 Maggiore, 53, 80134 Naples, Italy<\/li>\n\n\n\n<li><strong>Response time<\/strong>: We will respond within 30 days<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Data security<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We protect your information through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Encryption<\/strong>: SSL certificates for website security<\/li>\n\n\n\n<li><strong>Access controls<\/strong>: Limited staff access on need-to-know basis<\/li>\n\n\n\n<li><strong>Secure storage<\/strong>: Protected servers and backup systems<\/li>\n\n\n\n<li><strong>Regular audits<\/strong>: Security assessments and updates<\/li>\n\n\n\n<li><strong>Staff training<\/strong>: Privacy and security awareness programs<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Minors<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We do not knowingly collect data from children under 16<\/li>\n\n\n\n<li>Parents\/guardians must provide consent for minors<\/li>\n\n\n\n<li>Special care is taken with family bookings<\/li>\n\n\n\n<li>Educational group bookings require institutional consent<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Changes to this policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this privacy policy to reflect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Changes in our services or business practices<\/li>\n\n\n\n<li>New legal requirements or regulations<\/li>\n\n\n\n<li>Improvements in data protection measures<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you of significant changes through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email notification to registered users<\/li>\n\n\n\n<li>Website banner announcement<\/li>\n\n\n\n<li>Updated \u201clast modified\u201d date<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Complaints and supervisory authority<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re not satisfied with our response, you can contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Italian Data Protection Authority (Garante)<\/strong><br>Piazza di Monte Citorio, 121<br>00186 Rome, Italy<br>Phone: +39.06.69677.1<br>Email:&nbsp;<a href=\"mailto:garante@gpdp.it\">garante@gpdp.it<\/a><br>Website:&nbsp;<a href=\"http:\/\/www.garanteprivacy.it\/\">www.garanteprivacy.it<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact our Data Protection Officer<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For privacy-related questions:<br>Albergo \u201cDella Posta\u201d<br>Via Agostino Fausti, 29<br>00062 Bracciano (RM)<br>Email:\u00a0<a href=\"mailto:info@albergodellapostabracciano.it\">info@albergodellapostabracciano.it<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Special categories of data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may process special categories of data only when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Health information<\/strong>: For dietary requirements or accessibility needs (with consent)<\/li>\n\n\n\n<li><strong>Religious preferences<\/strong>: For appropriate accommodation arrangements (with consent)<\/li>\n\n\n\n<li><strong>Emergency contacts<\/strong>: For guest safety and welfare purposes<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Automated decision-making<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use automated systems for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pricing optimization<\/strong>: Based on demand and seasonality<\/li>\n\n\n\n<li><strong>Fraud prevention<\/strong>: To protect against unauthorized transactions<\/li>\n\n\n\n<li><strong>Marketing personalization<\/strong>: To show relevant offers (with consent)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request human intervention in these decisions<\/li>\n\n\n\n<li>Express your point of view<\/li>\n\n\n\n<li>Contest the decision<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This policy complies with EU General Data Protection Regulation (GDPR) and Italian privacy laws. It is available in Italian, English, and other languages upon request.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data Controller Albergo \u201cDella Posta\u201dVia Agostino Fausti, 2900062 Bracciano (RM)Email:&nbsp;info@albergodellapostabracciano.it Legal basis for processing We process your personal data based on: What information we collect Guest information Website visitors How we use your information Accommodation services Customer service Marketing (with consent) Who we share information with Legal requirements Service providers Business partners International transfers Some &#8230;<\/p>\n","protected":false},"author":1,"featured_media":4762,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-wide-content.php","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-5082","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/pages\/5082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/comments?post=5082"}],"version-history":[{"count":2,"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/pages\/5082\/revisions"}],"predecessor-version":[{"id":5131,"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/pages\/5082\/revisions\/5131"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/media\/4762"}],"wp:attachment":[{"href":"https:\/\/www.albergodellaposta.it\/en\/wp-json\/wp\/v2\/media?parent=5082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}